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  1. MediaSilo Knowledge Base
  2. FAQ

FAQ

Finding answers to commonly asked questions.

Updates

  • What do I need to know about the new SHIFT platform?

Emails and Login

  • Reset Password
  • Why Can't I See Any Projects?
  • Not Receiving MediaSilo Emails
  • Why Can't I Login?

Uploads

  • Clearing Your Browser Cache
  • Why am I not receiving Upload Notifications?
  • File "In Queue" For A Long Time
  • My Upload Window is Empty
  • Slow Uploads and Upload Errors

QuickLinks and Sharing

  • Why Can't I Send My QuickLink?
  • Replacing QuickLink Videos
  • Workarounds for QuickLink and QuickSite Short URLs Not Loading
  • QuickLink Error Messages
  • How do I delete a QuickLink?
  • How to Change a Quicklink Password

Video Player

  • Audio Export Settings for MXF files
  • Why is there is no playable source?
  • Setup Timeout Error Message
  • Can I embed content onto my website?
  • Uploaded Files Not Previewing
  • Out-of-Sync Audio

User Management

  • Why can't I save a User Creation request?
  • Why am I unable to add user to projects?

Security

  • What are MediaSilo's IP's and Domains?

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