FAQ

Updates

• What do I need to know about the new SHIFT platform?

Emails and Login

• Reset Password
• Why Can't I See Any Projects?
• Not Receiving MediaSilo Emails
• Minimum Browser Requirements
• Why Can't I Login?

Uploads

• Clearing your browser cache
• Why am I not receiving Upload Notifications?
• File "In Queue" for a long time
• My Upload Window is Empty
• Slow Uploads and Upload Errors

QuickLinks and Sharing

• Why Can't I Send My QuickLink?
• Replacing QuickLink Videos
• QuickLink Error Messages
• How do I delete a quicklink?
• How to Change a Quicklink Password

Video Player

• Audio Export Settings for MXF files
• There is no playable source?
• Setup Timeout Error Message
• Can I embed content onto my website?
• Uploaded Files Not Previewing
• Out-of-Sync Audio

User Management

• Why can't I save a User Creation request
• Why am I unable to add user to projects?

Security

• What are MediaSilo's IP's and Domains?