In this article, we’ll show you how to download files from Projects and review the different download options. To learn about downloading files from a Review Link or a Spotlight, please see Download Files from a Review Link or Download Files from a Spotlight.
- Download a File
- Download a Folder
- Download Multiple Files and Folders
- Download Content from the Collection Bin
- Uploads and Downloads Panel
- Download Troubleshooting
Download a File
When you open a file, you can download it by clicking the download button in the top right.
With the exception of watermarked content, this button will download the source file that was uploaded to MediaSilo. The name of the downloaded file will match the name of the original source file.
When you download a watermarked file, the watermarking is still applied to the downloaded file. For videos, the downloaded file is a proxy with the burned-in watermark. To download a file without watermarking, a project owner or administrator would need to turn off watermarking for the project.
What if I don’t see the download button?If you don’t see the download button, then your role does not have download permission. You can reach out to a project owner or administrator to assign you a role with download permission. Keep in mind that you can have different roles for different projects, so you may have download permission for one project but not another.
The option to download a file is also available when you click the three-dots button next to the asset title. For video files, this gives you the additional option to download the lower resolution proxy, instead of the source file.
You can also download a file while browsing a project without having to open the file. Just select the file, and then click the download button in the top right. This applies to both list view and grid view.
In addition, you can click the three-dots button on any file, and select Download from the options menu. If you select a video file, you also have the Download proxy option.
Download a Folder
You can download entire folders using the MediaSilo desktop app. Just click the three-dots button on a folder, and select Download. Note that downloading folders is not supported in the browser version of MediaSilo.
Download Multiple Files and Folders
To download more than one file or folder, you can lasso-select or shift-click to select multiple items at once. Then, click the download button.
To download a mix of files and folders, hold the Command key (Mac) or the Control key (Windows) and click on the items you want to download. Then, click the download button. Keep in mind that you’ll need to use the MediaSilo desktop app to download folders. Downloading folders is not supported in the browser version of MediaSilo.
If you’re interested in bulk downloading files or folders from different projects, consider using the collection bin (See Download from the Collection Bin below).
Download Content from the Collection Bin
The collection bin is a place where you can add files and folders from different projects and then download them all at once. (You can also share the contents of the collection bin or save them as a playlist.)
To open the collection bin, go to the navigation bar along the left side of the page, and click the square with the dashed line.
You can add files and folders to the collection bin by dragging them into the bin or by dragging them directly into the collection-bin icon in the navigation bar.
When you’re done adding items, click the download button along the bottom of the bin.
Download permission is still required when downloading files from the collection bin. If you don’t have permission to download some of the files in the bin, a message will alert you.
To download folders from the collection bin, please use the MediaSilo desktop app.
Uploads and Downloads Panel
You can view a list of your recent uploads and downloads by clicking the icon with the up and down arrows in the navigation bar.
This will open the Uploads and Downloads panel on the right side of the page. The information contained in this panel will depend on whether you're using the MediaSilo desktop app or the browser version of MediaSilo.
In the desktop app, the Uploads and Downloads panel shows a list of:
- the files you uploaded and downloaded
- the files contained inside a folder you uploaded
- the name of a folder you downloaded
In the browser app, the panel shows a list of:
- the files you uploaded
- the files contained inside a folder you uploaded
- any watermarked files you are in the process of downloading, including watermarked videos, images, and documents. Once the watermarked file finishes downloading, it is no longer listed in the panel. For a complete list of the files you've downloaded (watermarked and unwatermarked), please check your browser's download manager.
Keep in mind you need the MediaSilo desktop app to download folders.
We recommend you upload files no larger than 30GB to MediaSilo. If you attempt to download a file that is over 30GB, the file may download slowly or, depending on how large the file is, the download may fail. For optimal download performance, please use the MediaSilo desktop app.
If you don’t see a download button at all, then your role does not have download permission. Your role in a project determines the actions you can take. You can reach out to a project owner or administrator to assign you a role with download permission.