If you are having trouble logging in, there are a few reasons why this happens:
- The hostname you are using is wrong
- The username you are entering is wrong
- The password that you are entering is wrong
- Your Mediasilo account has SSO enabled and you are not logging in the correct way
Users will need to know their account hostname, username, and password in order to successfully login to their MediaSilo account.
Hostname is wrong:
The hostname for your Mediasilo account is found in the first portion of your system's unique URL (i.e. https://companyname.mediasilo.com). If you know the direct URL to your account, you simply need to enter your username and password to login.
If you go to mediasilo.com and click the "Login" button, it will navigate you to a general login page, such as https://v6.mediasilo.com, where you need to enter the hostname as well as your username and password, so the system knows which account you are trying to log into.
If you are not entering the correct hostname for the account you are trying to access, this can be one of the reasons why you are having difficulty logging in.
Solution: Reach out to your account's Administrator and have them confirm the correct hostname for the account. Or reach out to our support team.
Username is wrong:
Please note your username is case sensitive. Additionally, some users mistake their email for their username and have trouble logging in. When your user account was created, the creator has the option to either use your email or use a unique username for your credentials.
Solution: When your user account was created you received a user creation email that told you the hostname of the system you have access to, as well as your username. If you search your email for the subject "Your Mediasilo Account has been created", you can see what your original username is.
If that isn't possible, you would need to reach out to your account's Administrator and have them confirm your username to login.
Your Password is wrong:
If you are certain that the hostname and username you are entering is correct, then the password you are entering is wrong or not being typed in correctly.
Solution: With the correct hostname and username, a password reset email can be triggered and sent to the email address associated with your user account.
Please note that you need to enter your username in the text field and NOT your email in order to reset your password.
Your account's Administrator can send you a reset password email from the admin page or change your password for you so you can login.
Not logging in correctly via SSO:
If SSO has been enabled on your domain and an account Admin has enabled your user for SSO login, users will have the option to login with their Single Sign-On credentials.
Please note that a password is not required to login via SSO, you simply need to enter your email. Make sure you are clicking the "One Login" button for SSO and not the "Sign In" button below in order to effectively login.
Solution: SSO is facilitated by the account that enabled it, so you would need to reach out to your IT and confirm that your email has been effectively added to SSO or if any updates occurred that is effecting logging in.
If all else fails:
- Make sure the browser you are using to login meets our minimum browser requirements.
- Your account has been disabled or deleted. You need to get in contact with the Administrator for the account to re-activate or create a new user account.
