Slow Uploads:
MediaSilo's Fast Uploader does not throttle upload speeds and makes use all available bandwidth.
If Upload speeds are slow, we recommend being hard-wired into an ethernet connection and checking to see if your network traffic is high and being used by your other team members.
An Upload Error will be thrown if the file uploaded does not meet our File Upload Specifications or Supported File Formats.
Additional error messages that you may encounter:
Your device dropped its internet connection during upload or the source file was
renamed during upload. Please check any firewall restrictions and possible ad blockers. If your computer's clock does not match the time zone you are in, this could cause a generic "Upload Error." Adjusting the clock to match your timezone could resolve the issue.
You were logged out, the device fell asleep, or you had a session time-out
This error happens after you upload a file and try to play it before Mediasilo is finished uploading it to your system. You would need to re-upload the file and let it finish uploading before previewing. Once a thumbnail is generated, you know the upload is finished.
If you experienced an upload error, make sure to narrow down the issue by:
- Checking your internet connection
- Trying the upload from a different browser
- Trying to upload a different file
- Trying to upload from a different computer
- Trying to upload from a different network
NOTE: Please contact support if you are still receiving an Upload Error. If your computer's clock does not match the time zone you are in, this could cause a generic "Upload Error." Adjusting the clock to match your timezone could resolve the issue.