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Setting a Custom Knowledge Base

MediaSilo offers Administrators the option to add a Custom Knowledgebase link in the account.

Go to Administration, then Settings. Under Custom Knowledge Base:

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  • Enter a label
  • Enter the URL of the Knowledge Base, beginning with "http://"
  • Hit Save

 

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The new Knowledge Base will appear with the assigned Label in the drop-down menu when users on the account select their name in the upper righthand corner of the account.