In some minor cases, you may upload a file and it may take up to 10-15 minutes to transcode after upload. This is the process of reading the file to create a proxy for the web. Depending on the complexity and size of the file you uploaded this time may be shorter or longer.
If you notice a file takes more than 15 full minutes. Please contact our support. Otherwise, you may try the upload of that files again or wait for the existing files to upload.
The upload process and the transcode to preview process or done separately, so it is not always the case that an uploaded file is ready to be viewed.
Finally, you can help the system with faster transcoding if the files already meet the specifications we have outlined.
tags: render, upload, queue, inqueue, slow, transcode, preview