MediaSilo Help Center

Your place for answers on secure video sharing.


  • Playback

    All streaming content on MediaSilo is .mp4 proxies with an .h264 codec. The bit rate will not exceed 4 MB/s or...

    Dec 06, 2016 04:19PM EST
  • MediaSilo System Status Page

    MediaSilo's Custom Status Page provides up-to-date, real-time information. You can check on the health of Medi...

    Dec 30, 2015 01:50PM EST
  • Reset Password

    Forgotten Passwords: Go to your account's MediaSilo login screen Click the "Forgot Password?" button in...

    Mar 15, 2016 06:35PM EDT
  • Replacing QuickLink Videos

    Users will need the External Sharing permission to add new files to existing QuickLinks. All QuickLinks sent ...

    Jul 25, 2016 09:34AM EDT
  • Uploaded Files Not Previewing

    If a file does not properly generate a playable Proxy that can stream or be previewed, be sure that it meets o...

    Dec 06, 2016 04:20PM EST
  • Why Can't I Login?

    Users will need to know their account hostname, username, and password in order to successfully login to their...

    Dec 06, 2016 04:21PM EST
  • Minimum Browser Requirements

    MediaSilo Login and QuickLinks are Supported on all newly updated Browsers. Our minimum Browser Requirements ...

    Mar 14, 2017 04:41PM EDT
  • Slow Uploads and Upload Errors

    Slow Uploads: MediaSilo's Fast Uploader does not throttle upload speeds and makes use all available bandwidth....

    Feb 19, 2017 08:36AM EST
  • My Upload Window is Empty

    If your Upload window is blank or empty, this is most likely due to an ad-blocking extension or plugin you hav...

    Feb 19, 2017 08:35AM EST
  • QuickLink Error Messages

    When opening a QuickLink, you may receive one of the following messages. If so, you should reach out to the cr...

    Jan 14, 2016 04:25PM EST

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