MediaSilo Help Center

Your place for answers on secure video sharing.

Out-of-Sync Audio

Last Updated: Dec 06, 2016 04:22PM EST
If the Streaming Proxy has audio that echoes or is out-of-sync, this is most likely due to:
  • Multiple Audio Channels that have different Audio Codecs
  • A source files that has a variable frame rate
  • A different Audio length from the Video duration 
  • 0 or more than 8 channels of audio in one stream 

If you are exporting your files from Compressor 4, be sure to disable "Allow Job Segmenting."

If you are exporting your files from QuickTime 7, be sure to disable "Frame Reordering."

Please see our File Upload Specifications and re-export the file to correct the issue.

Related Articles

Contact Support

Enterprise Administrator? Click here to View Your Company Cases