MediaSilo Help Center

Your place for answers on secure video sharing.

Transcription Terms of Service

Last Updated: Dec 06, 2016 04:15PM EST
MediaSilo's Transcription Service provides professional, human powered transcriptions of your audio or video files either as a rush (1-2 business days) or standard (3-4 business days) delivery.

Cost:
As stated at time in user interface of order.

Billing:
Your credit card on file will be billed immediately after requesting the transcript. You can view and print invoices from within your
MediaSilo Account.

Confidentiality:
All transcriptionists  are under strict NDA with MediaSilo and we use only trusted and reputable vendors.

Guarantee:
We guarantee that you will receive the files in the specified timeframe or the job is free. If you have more than 10 hours of footage to transcribe at one time, please give us a call to ensure the timely delivery of  your transcripts. If you are dissatisfied with the quality of the transcript, we will re-submit the job at no charge or issue a refund. Contact support@mediasilo.com if you have any concerns.

Special Instructions:
If you 'd like speaker identification or would like to attach specific instructions to your files, add them to the "Instructions" textbox. We will try to accomodate your requests to the best of our abilities and may send you an email with questions.

Export Format:
Once transcribed files come back to MediaSilo, they can be exported as CSV (comma separated values), PDF, or HTML (both printable). Upon special request we can provide transcripts in a variety of standard or custom formats. Contact support@mediasilo.com to find out more.

Difficult Files:
Our transcription team will use best efforts to transcribe your videos. Some files may contain bad audio that makes transcribing difficult. We will notify you if we encounter files that can not be transcribed. Please do not request transcripts of music videos or non English files as these will be omitted but charged to your card.
 
Languages:
Currently, MediaSilo only provides English language transcriptions. Spanish, French, and German are planned. See this page for updates.

Captions for Web and Broadcast:
We don't currently offer captioning services. Check this page for updates to our service offering.

Import Existing Transcripts:
We do not currently offer the ability to import existing transcripts.

Related Articles


Contact Support

Enterprise Administrator? Click here to View Your Company Cases